![]() Please note that due to the nature of our products, all shipments will require a physical signature with ID at the time of delivery. Please contact your local customs office for further information before placing your order. For international delivery destinations, your order may be subject to import duties, taxes, fees, or charges applicable to the country where the products are being received – please note these charges are payable in full by the customer, and OJ Exclusive has no control over the amount. Typically all UPS deliveries take 3-4 working days from dispatch. All of our packages are insured by an independent third-party insurance company. All items that leave our atelier for shipping are fully insured against loss, theft, and damage during transit – so you can rest assured that your investment will be protected. We offer free worldwide shipping to almost all countries (some exclusions apply) via our trusted courier partner UPS. Therefore in most cases, the customisation will take 3-5 weeks to complete. ![]() Most products we make are custom made to the specifications of our customers. The warranty does not cover damages such as scratches, finish crystals, glass, straps – leather, fabric, or rubber, or damage due to wear and tear. Due to the nature of customisation work – we cannot guarantee products will be 100% water-resistant once alterations, adding, or removing parts have occurred. The warranty does not cover any form of water damage or misuse of any product in any way. This will supersede any manufacturer’s warranty on bespoke or customised pieces. ![]() CUSTOM PRODUCTSĪll custom products from OJ Exclusive come with a 1-year worldwide warranty from the date of purchase. ![]() While we are NOT an authorised dealer of any brand, we do source all materials and products by working together with the best vendors & artisans in the World! We thoroughly screen all of our vendors on a regular basis to make sure that they meet the high standards we set for all our business associates. We also guarantee that all products we sell are brand new and unused (unless otherwise stated). We guarantee that each phone, watch or other branded product we sell bears the original manufacturer’s serial number, intact and without any alterations. ![]()
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